Policies and Shipping

INFORMATION SECURITY

We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts all of the information you provide to us and prevents outside parties from being able to "see" your transaction information. When your account information is displayed on your screen, we only display the last five digits of your credit card numbers. You also have the choice of whether or not to save credit card information with us in your Online Account.

BACK ORDERS

Occasionally, some items are unexpectedly out of stock or unavailable and may be backordered. If this should occur, we will only bill your credit card for merchandise that is actually shipped.  We will contact you to confirm items that are backordered and will tell you when they will be available for shipment. 

RETURNS

No refunds on bicycles, frames, skateboards, or longboards. Apparel and some merchandise can be returned within 30 days. No returns on closeout items.  If there are any defects with anything you purchased from us, please contact us directly to discuss. You must receive a return authorization number.  You can either bring it to our store or ship it back addressed to:

Anatole’s Bike Skate Surf 5413 US Highway 280 Suite 101 Hoover, Alabama 35242

Return authorization number: [INDICATE YOUR ORDER NUMBER HERE]

We will refund shipping costs on damaged or incorrect merchandise. Merchandise returned that appears used or not in its original packaging will be subject to a restocking fee. Labor fees are not refundable.  

PRICING AND AVAILABILITY INFORMATION

Our website is intended to help you. We make every effort to maintain current, accurate prices in our online catalog. And we strive for similar accuracy and timeliness with the other information we offer here. However, inventory or pricing errors may occur, and we reserve the right to decline or cancel any orders where mistakes or discrepancies in price or stock status exist regardless of the source of the error. Note that an order acknowledgement sent via email does not constitute an acceptance or create a contract to sell. We appreciate your understanding and apologize for any inconvenience such mistakes may create.  If you find any error or have any questions, please contact us at (205) 536-6084, or info@anatolesbikeskatesurf.com.